Utility Billling Frequently Asked Questions
What services does the City of Algona bill for?
Depending on where you live, you might receive City bills for water, sewer, and storm drainage services. Some residents that live on the boundary of City limits may receive some of their utility services from the City of Pacific or Auburn.
When are my bills due?
Utility bills are due upon receipt and considered delinquent after thirty (30) days. A ten (10%) penalty is assessed on the forty-fifth day on balances over five ($5.00) dollars. On the third Wednesday of every month disconnect notices are personally served to all past due accounts notifying the resident of impending shut off for the following Wednesday. A twenty-five ($25.00) dollar charge is assessed to cover the costs of these notices. Please check the City’s monthly calendar enclosed with your utility bill for a schedule of delinquency activities.
Can I make payment arrangements on my utility billing?
Payment arrangements are accepted only once in a 12 month period.
Where do I make my payments?
Payments can be made either online, by mail, in person, or placed in our after hours night depository located on the side of the City Hall building.
Why does my bill fluctuate from month to month?
The City bills for utilities on a monthly basis, including water consumption. The base rate for water allows a monthly minimum water consumption of four-hundred cubic feet of water. When actual water consumption is billed, an additional charge for each one-hundred cubic feet used over four-hundred cubic feet is added.
What form of payments does the City accept?
The City accepts MasterCard, Visa, checks, money orders and cash. Checks should be mailed to:
City of Algona
200 Washington Blvd.
Algona, WA 98001
I had a water leak, can I receive an adjustment?
If you have a leak, you can apply for a rate adjustment for water services for any single billing period. The leak must occur in the water service line between the water meter and the residence. The rate adjustment shall not exceed fifty percent (50%) of the difference between the total amount of the billing period sought for adjustment minus the customer’s average water usage. The rate adjustment can only be applied to one billing period and may require on site inspection and verification of repairs. The bill sought for adjustment must exceed two times the customer’s highest usage in any single billing period during the twelve months prior to the billing period sought for adjustment. If approved, a credit shall be applied to the customer’s account after verification of the leak or water systems failure, inspection of water meter and water system, where applicable, and verification of corrective repairs.
If I have a water or sewer emergency not during office hours, how do I contact the City?
Please call our Public Works after hours number, (253) 220-9789.
